Duke Medical Center Library & Archives News Category: Resource Outages

We are experiencing inconsistent access issues with SAGE titles

There have been inconsistencies in accessing SAGE titles. If you are experience access problems, please connect to Duke Health VPN and then try access the resource again. 

We are actively working to resolve the issue. We apologize for the inconvenience and appreciate your patience. If you continue to experience difficulties, please submit a ticket through our Report an Access Issue Form. For urgent help, please call 919.660.1100 and we will try to respond within 24 hours.

Categories: Databases, Resource Outages

Tags: off-campus access

Library staff are working on several issues following a major systems upgrade across the libraries. We apologize for any confusion and disruptions to your workflows.

While these issues primarily impact the library catalog, there are some changes to e-journal and e-book search options. 

Please see the full list of known issues and workarounds and report any access problems you experience.

Categories: Resource Outages

At the beginning of every new year, there are often changes in journals which may include additions, platform changes and cancellations. Though there are no cancellations this year, below are some changes for 2024.

Additions  
The following title is being added to our subscriptions because it meets our criteria for inclusion based on cost, usage, journal quality, and relevance.

• Ophthalmology Glaucoma

New Platforms   
The following journal titles will now be available on different platforms. Often this occurs when the professional society that publishes the journal begins working with or switches to a different commercial publisher.

Categories: Resource Outages

Tags: Newsletter-test

ZScaler, an Internet and Web gateway security tool, has been implemented across Duke Health. Users have reported barriers when accessing Library resources due to this implementation. When using your Duke computer onsite or when using the Duke Health Network, it may appear that Duke does not have access to a resource to which we subscribe.

If you are having issues getting access to our resources, please try clearing your cache first. Otherwise, please submit a ticket to us via our Report an Access Issue Form. If this is an emergent need, please call 919.660.1100 and we will attempt to respond within 24 hours.

Categories: Alerts, Resource Outages

Tags: ZScaler

Microsoft Edge

The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + F5 or follow these steps:

1. Check “Browsing History,” “Cookies and Saved Website Data,” “Cached Data & Files,” and “Tabs I’ve set aside or recently closed”
2. Click the Clear button

Chrome

The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + SHIFT + R  on Windows or Linux or CMD + SHIFT + R on a Mac or follow these steps:

1. Check “Browsing History,” “Cookies and Other Site Data,” and “Cached images and files.”
2. Click the Clear Data button

Firefox

The fastest way to clear your cache is to use…

Categories: Resource Outages

Tags: ZScaler

The following journal titles will no longer be available for current access; however, access to previous years will continue.

• Anatomical Record
• Artificial Organs
• Biochemical Pharmacology
• Birth Defects Research
• Genetic Epidemiology
• Journal of Cellular Physiology
• Journal of Comparative Neurology
• Leukemia and Lymphoma
• Prenatal Diagnosis
• Toxicology and Applied Pharmacology
• Pharmacology Biochemistry and Behavior

In addition to the journals above, the libraries will no longer have access to the two large packages of journal titles listed below. Many of the journals previously accessible…

Categories: Alerts, Resource Outages

Tags: e-journals, journals

Due to cancellations, some journal titles will switch platforms. The following journal titles will now be available through ClinicalKey rather than ScienceDirect.

• Transplantation and Cellular Therapy 
• Oral Surgery, Oral Medicine, Oral Pathology and Oral Radiology
• Psychiatry Research: Neuroimaging
• Health Policy
• Disease-A-Month
• Psychiatry Research
• Physiology & Behavior

Categories: Alerts, Resource Outages

Tags: journals, e-journals