The results of our biennial library survey are in, and we are grateful to everyone who took the time to share their experiences, suggestions, and concerns. Your feedback helps us shape services, spaces, and resources to better meet the needs of our community. This year’s responses revealed some clear themes.
You Asked, We Delivered
One of the most requested changes was 24/7 access, especially from students and GME trainees. We are pleased to note that we have answered this call: expanded access is now available around the clock to support study and research needs of students and faculty at Duke Health academic programs. More information about hours and access is available on our website.
Awareness Gaps
Interestingly, many survey participants requested materials and services that the library already provides. These included popular journals like Nature, JACC, and the Journal of Hospital Medicine, as well as essential texts like Robbins. Services such as off-campus access, literature search support, AI tools for research, and EndNote training were also frequently mentioned as wishlist items that we already provide.
This points to one of the survey’s most important takeaways: many users—especially new faculty—are not aware of the full range of resources and services we offer.
As one respondent put it: “I had no idea the library provides so many services. I think I need to learn more and take advantage of these options that are available to me because some of these things sound wonderful.”
We hear you and we are working on better communication and outreach efforts to ensure everyone knows what’s available. In the meantime, please note that the best way to identify journals we provide is through our e-journals page and the best way to learn more about services is through our website.
Spaces That Support You
Feedback on our physical spaces was thoughtful and constructive. While many appreciate the study and meeting areas, some users find the layout confusing or difficult to navigate.
“I find the physical space of the medical center library difficult to navigate—I don't know where anything is housed within this space outside of personal study space and group meeting spaces.”
There was strong interest in more private study areas, small group rooms, and wellness-focused events. We’re exploring ways to improve signage, space usage, and programming to make the library more welcoming and functional.
Areas for Improvement
Several respondents noted that accessing materials can be confusing, especially when navigating publisher paywalls or using tools like “Get It at Duke.” We are reviewing these workflows to make access smoother and more intuitive. We will also be rolling out a series of “how to” news posts in an effort to demystify systems and processes.
Other areas for improvement included:
- Enhancing customer service and the welcoming atmosphere at the service desk.
- Expanding journal collections.
- Maintaining access to print materials, which still hold value for many users.
We always welcome your input and encourage you to reach out with ideas or questions at megan.vonisenburg@duke.edu.
We’re committed to continuous improvement and transparency. Thank you for helping us make the library a better place to learn, discover, and connect. Stay tuned for updates as we continue to implement changes based on your feedback!