• Digital Projects Analyst

    POSITION: Digital Projects Analyst
    DEPARTMENT: Information Technology & Digital Initiatives
    REPORTS TO: Assistant Director for Information Technology & Digital Initiatives

    The Medical Center Library & Archives provides biomedical information to the Duke University community. With a staff of about 25 people, the Library and Archives provides access to thousands of electronic resources, provides research collaboration and instruction, manages space for study and work, maintains print collections, and captures and curates information about Duke Health's institutional history.

    The Digital Projects Analyst develops and maintains a portfolio of projects that provide business intelligence and analytic support for program evaluation at the Medical Center Library and Archives. This position works collaboratively with cross-functional teams including librarians, end users, application developers, and domain experts to create user-friendly reporting tools in order to enhance internal workflows and improve external services. Responsibilities include developing reporting tools or other dashboards to display publication data from institutional authors, creating dashboards to aggregate usage data from library resources, maintaining a tracking system for monitoring institutional compliance with the NIH Public Access Policy, and participating in Web analytics projects. As part of the Information Technology team, the Analyst also collaborates with other Library IT staff on IT projects, such as Web services and licensed applications, and provides backup support for hardware and software issues.


    Develop dashboards and reporting tools for various Library & Archives projects and teams (40%)

    • Partner with end-users and subject experts, including working with the library’s assessment team and research impact service, to clarify business needs and deliverables
    • Identify data sources and develop plans to collect, clean, harmonize, and report data
    • Synthesize data into clear, relevant, and user-friendly reports and dashboards in order to make programmatic decisions
    • Develop, revise, and publish new and existing reports and dashboards
    • Explore and pilot new and insightful modes of data sharing, including standard reports, data visualizations, interactive dashboards, Web reports, and recommendation engines.

    Develop reporting options and infrastructure for publication data (40%)

    • Partner with internal research impact service leads and institutional offices to streamline and enhance faculty publication tracking
    • Gain expertise with Symplectic Elements, a research management system (RMS), data and tools, including APIs and dashboards
    • Develop reports that can be run by School of Medicine department end users
    • Create and maintain reports and reporting dashboards internal or external to Symplectic Elements as appropriate to the business needs of departments
    • Develop integrations that support usage of library resources with publication data, for example Journals Citation Reports or institutional repositories
    • Identify and build visualizations to help end users understand the reports
    • Monitor Symplectic Elements for updates, testing, and APIs to ensure accuracy and redundancy of developed reports

    Provide backup support on Library & Archives information technology initiatives and operations (10%)

    • Provide technical support and troubleshooting to library staff and other users of library computers, devices, and software
    • Assist with the maintenance and upgrade of library web projects.Assist with analyzing and diagnosing equipment and software problems

    Other Duties (10%)

    • Develop documentation and provide end-user training
    • Participate in Library & Archives committees and continuous improvement activities
    • Participate in goal-setting for Library & Archives as a whole
    • Performs other tasks to support Library services and operations
    • Represents the Library & Archives on campus committees and task forces

    The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

    Preferred Experience

    • Knowledge of both statistical analysis and interpretation generally acquired through at least two years of relevant experience
    • Experience creating, maintaining and reporting from custom databases, with an emphasis on data integrity
    • Experience with visualization tools and techniques
    • Proficiency with Microsoft Office Suite with advanced knowledge of Excel
    • Demonstrated experience with SQL
    • Demonstrated experience with Tableau or a similar visualization tool
    • Demonstrated experience in working with APIs
    • Willingness to learn new technologies and query languages
    • Excellent verbal and written communication skills
    • Ability to work independently, prioritize, and handle multiple tasks simultaneously
    • Demonstrated curiosity and creative problem solving
    • Demonstrated experience with procedural programming (Python, R, JavaScript, etc.)
    • Demonstrated experience with data tools (SPARQL, GraphQL, Cypher)
    • Experience with the Git version control system
    • Familiarity with Solr or Elasticsearch
    • Demonstrated experience collecting and presenting user experience data
    • Experience working with research management systems (RMS) or faculty profile systems
    • Experience working with digital repositories
    • Experience with Web services
    • Experience with IT troubleshooting



    Work requires knowledge and skills generally acquired through completion of a Bachelor's degree program in business, computer science, mathematics, statistics or social sciences.


    Work requires knowledge of both statistical analysis and interpretation generally acquired through at least two years of relevant experience.


    Salary for this position is competitive and based on experience and education. Duke University offers excellent benefit packages, vacation and sick leave, and support for professional development.


    Complete the online application on the Duke Careers Website for requisition ID #235314.

    All applicants are encouraged to submit a cover letter of statement of interest in the application system.

Our Commitment to Diversity and Inclusion

Medical Center Library & Archives

Recognizing that diversity sparks creativity and enhances innovation, the Duke Medical Center Library & Archives is committed to advancing diversity, inclusion, and equity throughout our organization. We strive to establish a climate that welcomes and affirms the contributions of all our staff and the Duke community.

This is ongoing work: we commit our organization and ourselves to diversity, inclusion, and equity - values that make us a better, more effective library. Through continued dedication to these values, we seek to sustain a welcoming community that fosters inquiry, discovery, and innovation.

Duke University Community

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

About the Medical Center Community

The Medical Center Library & Archives provides biomedical information for inquiry, discovery, and innovation. We are active partners in clinical, research, and educational initiatives within Duke Health. We collaborate with other libraries at Duke University and with our consortial partners in the Triangle Research Libraries Network. Our extensive electronic, print, and archival collections support the faculty, staff, and students from the School of Medicine, School of Nursing, and the Duke University Health System.

Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe.

Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.