Employment

  • User Services Manager (Library Specialist)

    POSITION: User Services Manager
    DATE: Review of applications will begin on February 3, 2020
    DEPARTMENT: Content and Discovery
    CLASSIFICATION: Biweekly Staff
    REPORTS TO: Associate Director for Content and Discovery

    The Medical Center Library & Archives is committed to building a diverse and inclusive workplace and strongly encourages applications from candidates of all races, genders, ages, ethnicities, cultural heritage or nationalities; religious or political beliefs; sexual orientations or gender identities; or socioeconomic, veteran or ability statuses.

    Duke University Medical Center Library & Archives is seeking a dynamic and proactive User Services Manager to join our Content and Discovery team. This position will join a responsive, customer-service oriented library that provides specialized resources and services to further health sciences education, research, and clinical care at Duke Health. The library offers strong electronic resources, patron instruction, advanced consultation, and online and in-person help. We value diversity, collaboration, and creativity. We offer mentorship and opportunities for growth and leadership. We want you to shine and will set you up for success.

    GENERAL DESCRIPTION
    The User Services Manager serves as customer service and circulation lead in the Content and Discovery team of the Medical Center Library & Archives. This proactive and service-oriented role manages the Service Desk and has primary responsibility for all patron interactions at the desk, circulation, and reserves. In addition, the User Services Manager supervises two staff members and student workers. The role is a key member of the Content and Discovery team, which works together closely to integrate technical and user services. As such, this role also contributes to e-resource troubleshooting, interlibrary loan, and cataloging. As a power user for the integrated library system (ILS), the User Services Manager coordinates across campus libraries on both policy and technical issues.

    MAJOR DUTIES

    • Coordinates the provision of services, scheduling of staff, training, and workflow at the Service Desk, including:
      • Sets a high standard of customer service and ensures customers are served in a professional, courteous, and efficient manner. Serves as lead staff member for resolving customer service issues, including e-resource access. Responds to complex and unique issues that deviate from standard operating procedures through advanced knowledge, experience, research, and independent judgment.
      • Manages all aspects of the Library’s circulation services, including circulation of materials, overdues, fines, and utilization of the applications to support these activities. Streamlines workflows. Collects data and runs reports for ongoing assessment, maintenance, and improvement.
      • Develops procedures, creates and maintains up to date documentation, and leads ongoing training for staff.
      • Maintains current awareness of trends related to user services and service desk management. Conducts regular needs assessments, develops timelines, and implements change and quality control activities for the service desk.
    • Supervises two staff members. Provides coaching and feedback, and conducts regular performance appraisals of staff. Assists staff in the interpretation of Duke policies and provides supervision to ensure compliance with policies. Works closely with the Associate Director of Content and Discovery to manage personnel and departmental issues.
    • Manages course reserves, including working with faculty to solicit and fill requests for reserves materials, interpreting copyright and fair use restrictions for reserves, and coordinating with library staff to identify online textbook needs and availability. Coordinates the medical student book exchange program.
    • Serves as a power user for the library's ILS. Maintains an up-to-date and thorough knowledge of the access services and cataloging modules of the ILS. Stays abreast and disseminates information about system developments and enhancements. Participates in the development and implementation of the library's new ILS.
    • Works collaboratively with other members of the Content and Discovery team to facilitate cataloging, holdings management, and resolve e-resource access issues.
      • Troubleshoots and resolves on- and off-campus access issues, including testing resources and communicating with vendors, other libraries, and patrons.
      • Contributes to knowledgebase management in Serials Solutions.
      • Contributes to cataloging using OCLC Connexion, including holdings management, copy cataloging, and utilization of local and national standards.
      • Serves as backup for interlibrary loan and document delivery functions using DOCLINE, OCLC, and Illiad applications.
    • Works with the Research and Educational Services department to provide general reference services for students, faculty, and visiting scholars at the Library's service desk, via chat or phone. Facilitates handoffs to research librarians for complex reference services.
    • Represents the Medical Center Library & Archives on Duke University and external committees that are related to User Services activities.

    MINOR DUTIES

    • Performs other tasks as instructed to support library services and operations such as responding to building alarms, patron and staff safety issues, and collection security incidents. Reports equipment and facility problems.
    • Contributes to marketing initiatives; develops innovative and engaging methods to communicate information about services and resources to patrons.
    • Participates in department and library-wide strategic planning.
    • Performs all tasks according to established policies, procedures, standards, guidelines, and expectations.
    • Demonstrates desirable work skills as described in the PEP Behavior Guidelines for Customer Focus, Teamwork, Creative Problem-Solving, Continuous Learning, and Diversity.

    The statements above describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

    QUALIFICATIONS

    Required

    Education/Training: Bachelors degree or equivalent combination of relevant education and experience

    Experience: Demonstrates in-depth knowledge and expertise in one or more areas of information resources and services such as acquisitions, circulation, collection maintenance, cataloging and metadata creation, digitization, preservation, information assistance and consultation, reference and/or instruction. Requires three years of library experience or advanced subject expertise to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; analytical skills, able to work independently and as a member of a team; high proficiency using computer based technology and ability to adapt to new technologies; demonstrated commitment to providing outstanding customer services.

    Preferred

    Prior experience working in an academic research library; prior supervisory experience

    Specific Skills/Knowledge

    Required

    • Dependable, detail-oriented, organized, able to work independently, computer adept
    • Ability and willingness to learn and use new technology and tasks
    • Can meet deadlines for assignments, manage multiple priorities, be proactive, and possess effective problem solving skills
    • Familiarity with library access-related policies and procedures
    • Proficiency with information resources in a variety of formats and subject areas
    • Knowledge of the research and access needs of users in an academic library
    • Experience providing excellent customer service
    • Flexible and a self-starter with the ability to work successfully in a highly collaborative team-oriented environment
    • Excellent organizational, interpersonal, and oral and written communication skills as well as a strong commitment to public service
    • Interest in and aptitude for learning emerging technologies and Web applications
    • Commitment to data-informed decision-making

    Preferred

    • Working knowledge of the Aleph or Folio Circulation modules
    • Experience hiring, supervising, and training employees
    • Experience working in circulation services
    • Experience designing training materials for staff

    TO APPLY

    If you are interested in this position, but uncertain that you have the right skills or experience, please contact Victor Gordon.

    Review of applications will begin on February 3, 2020.

    All applicants are encouraged to submit a cover letter of statement of interest in the application system.

    Internal applicants: Complete the online application for Duke employees on the Duke Human Resources Website for requisition ID#19141.

    External applicants: Complete the online application on the Duke Human Resources Website for requisition ID #19141

  • Content and Discovery Assistant (Senior Library Assistant)

    POSITION: Content and Discovery Assistant
    DATE: Review of applications will begin on March 10, 2020
    DEPARTMENT: Content and Discovery
    CLASSIFICATION: Biweekly Staff
    REPORTS TO: User Services Manager

    The Medical Center Library & Archives is committed to building a diverse and inclusive workplace and strongly encourages applications from candidates of all races, genders, ages, ethnicities, cultural heritage or nationalities; religious or political beliefs; sexual orientations or gender identities; or socioeconomic, veteran or ability statuses.

    Duke University Medical Center Library & Archives is seeking a dynamic and proactive Senior Library Assistant to join our Content and Discovery team. This position will join a responsive, customer-service oriented library that provides specialized resources and services to further health sciences education, research, and clinical care at Duke Health. The library offers strong electronic resources, patron instruction, advanced consultation, and online and in-person help. We value diversity, collaboration, and creativity. We offer mentorship and opportunities for growth and leadership. We want you to shine and will set you up for success.

    GENERAL DESCRIPTION
    The Content and Discovery Library Assistant provides excellent and proactive customer service to the faculty, students and staff of Duke Health. This position is a key team member of the integrated Content and Discovery unit, which includes user services, collection services, cataloging, and interlibrary loan. Primary responsibilities for this position include customer service, in-depth circulation transactions and patron inquires, book processing, and a variety of technical and specialized library tasks.

    User Services and Service Desk (50%)

    • Provides proactive and positive customer service to patrons
    • Maintains an opening or closing work schedule as assigned. Serves as a resource for questions related to accessing online and physical materials. Provides circulation services to patrons at the Library's Service Desk. Maintains an in-depth working knowledge of the ILS Circulation Module.
    • Provides informational assistance and basic reference to library users. Maintains working knowledge of online and print reference resources. Appropriately refers questions to Research and Education librarians when necessary.  Collects and tabulates User Services reference and informational transactions.
    • Registers new borrowers in the patron database, checks out and renews materials, checks in returned materials, places holds on items checked out, assists patrons with requests for material in the Library Service Center, assists patrons with locating materials in the collection and within electronic resources. Assists with requests for affiliate access.
    • Provides regular circulation maintenance routines: clears expired holds and returns them to the stacks; troubleshoots bibliographic problems reported on returned items; changes or duplicates barcodes on items; searches for items not found on the shelf or claimed returned by users; routes returned items in need of repair or attention to appropriate department
    • Assists User Services Manager with a variety of technical and highly specialized library tasks to support circulation services, including but not limited to running reports, processing payments for overdue and lost fines, and submitting fines and lost bills to the University Bursars Office
    • Resolves customer service problems, customer complaints, and interprets library policy in the absence of the User Services Manager. Responds to alarms, patron and staff safety, and security incidents.
    • Shelves books, journals, and audiovisual materials. Shelf reads assigned areas of collection for shelving accuracy. Reports building and stacks issues.

    Technical Services (40%)

    • Provides copy cataloging and processing for new books for the Library and Archives
    • Assists with e-reserves for courses in the School of Medicine, School of Nursing, and related health professions programs
    • Provides simple e-resource troubleshooting and handling of physical periodicals
    • Assists with knowledgebase management for serials and e-resources
    • Assists with interlibrary loan billing and serves as backup for interlibrary loan as needed
    • Processes incoming donations
    • Assists with assessment and weeding of Library collections on a regular basis; including holdings maintenance and corrections
    • Assists with medical student book exchange program


    Minor Duties
    (10%)

    • Works on special projects and performs other tasks as instructed to support library services and operations (e.g. assisting with faculty publication databases and Archives projects)
    • Performs all tasks according to established policies, procedures, standards, guidelines, and expectations
    • Demonstrates desirable work skills as described in the PEP Behavior Guidelines for Customer Focus, Teamwork, Creative Problem-Solving, Continuous Learning, and Diversity

    The statements above describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

    QUALIFICATIONS

    Education/Training:

    Required

    Two years of post-secondary education or equivalent combination of relevant education and experience

    Preferred

    Bachelor's degree

    Experience/Skills

    Required

    • One year of library experience to obtain a specialized knowledge of library systems and procedures, circulation, cataloging, and collection maintenance
    • Excellent interpersonal, oral and written communication skills
    • Able to work independently and as a member of a team
    • Demonstrated proficiency using computer based technology and ability to adapt to new technologies
    • Ability to effectively organize and prioritize daily work
    • Demonstrated commitment to providing outstanding customer service

    Preferred

    • Prior experience working in an academic research library
    • Working knowledge of cataloging policies and best practices
    • Experience with an integrated library system (i.e., Aleph) and Interlibrary Loan (i.e. ILLiad) a plus
    • High attention to detail, problem solving, and customer service
    • Working knowledge of MS Office Programs, including Excel, Word, and Outlook

    WORKING CONDITIONS

    • Normal office environment
    • Must be able to lift 30 pounds and unpack, shelve and shift large quantities of library materials
    • Must be able to work in an environment in which exposure to materials containing dust and mold is possible

    TO APPLY

    If you are interested in this position, but uncertain that you have the right skills or experience, please contact Victor Gordon.

    Review of applications will begin on March 10, 2020.

    All applicants are encouraged to submit a cover letter of statement of interest in the application system.

    Internal applicants: Complete the online application for Duke employees on the Duke Human Resources Website for requisition ID#27101.

    External applicants: Complete the online application on the Duke Human Resources Website for requisition ID #27101

  • Research & Education Intern

    POSITION: Research & Education Intern
    LOCATION: Duke University Medical Center Library & Archives
    Available starting in May but a later start date may be negotiated

    The Medical Center Library & Archives is committed to building a diverse and inclusive workplace and strongly encourages applications from candidates of all races, genders, ages, ethnicities, cultural heritage or nationalities; religious or political beliefs; sexual orientations or gender identities; or socioeconomic, veteran or ability statuses.

    Duke Univesrity Medical Center Library & Archives invites applications to our paid, year-long, mentored internship. Applicants must be Master's or PhD students in Library/Information Science or Public Health graduate programs. The internship is for one year with an opportunity to renew for a second year. This internship will set you up for success in any academic library setting.

    Our interns have co-authored publications in scholarly journals, presented work at local and national conferences, and made significant contributions to our Library. We mentor our interns in advanced literature searching, reference, teaching, as well as research impact and bibliometric analysis. All of these things have allowed our interns to be competitive on the job market.

    We welcome questions and look forward to hearing from you!

    GENERAL DESCRIPTION
    The Research & Education Department of the Duke University Medical Center Library provides reference and research services, classes, consultations, and systematic review services for organizations and individuals within Duke Health. The Research & Education Intern will support all areas of the department, such as reference, research, instruction, consultations, and systematic review searches. The Intern will gain experience in a progressive academic health sciences environment and will develop practical skills in health sciences and academic librarianship.

    SPECIFIC RESPONSIBILITIES

    • Assist patrons via chat, email, and the Information Service Desk
    • Create and manage EndNote libraries as well as support patrons in other reference management software
    • Compile analytics on Duke authors
    • Develop and update database searches for systematic reviews and other research projects within PubMed, Embase, Web of Science, Scopus, PsycINFO and more
    • Participate in bibliometric, research impact, and data visualization projects
    • Maintain Library guides
    • Capture data on library activities
    • Teach library drop-in workshops
    • Co-teach classes within the graduate health professions' programs
    • Contribute to Library's blog
    • Create or revise Web-based tutorials
    • Contribute to service improvement initiatives
    • Contribute to other projects as needed

    TIME COMMITMENT
    20 hours/week
    One year with the potential to extend
    Hours are flexible, but they must take place between 8am and 6pm

    SALARY
    $16/hour

    QUALIFICATIONS
    Must be a Master's degree or PhD student in Library/Information Science or Public Health graduate program. Preference for students who have completed at least one semester of coursework and are comfortable with database searching (i.e., controlled vocabularies and Boolean operators).

    TO APPLY
    Please send cover letter, CV, and three references to: Leila Ledbetter, Research and Education Librarian.

    Applications will be reviewed on a rolling basis starting on April 10. Priority will be given to applications that are received by this date. The position will be available starting in May, but a later start date may be negotiated.

  • Archives Intern

    POSITION: Archives Intern (2 positions available)
    REPORTS TO: Assistant Director and Head of Technical Services
    LOCATION: Duke University Medical Center Archives, 1408A Christian Avenue, Durham, NC 27710 (2 miles from campus)
    AVAILABLE: 2020-2021 Academic year, beginning July 1

    Duke University Medical Center Archives is committed to building a diverse and inclusive workplace and strongly encourages applications from candidates of all races, genders, ages, ethnicities, cultural heritage or nationalities; religious or political beliefs; sexual orientations or gender identities; or socioeconomic, veteran or ability statuses.

    Medical Center Archives collects, preserves, and provides access to materials documenting the history of the Medical Center community, from the 1930s to the present. The Archives is comprised of over 250 collections containing a variety of materials, such as administrative and departmental records, personal manuscripts, photographs, publications, audiovisual materials, artifacts, and more. For more information about the Archives, please visit https://archives.mc.duke.edu/

    GENERAL DESCRIPTION
    Under the supervision of the Medical Center Archives staff, the intern will gain hands-on experience working with analog, digital, and hybrid archival collections. This may include arrangement and description, rehousing materials, performing basic preservation tasks, assisting with new acquisitions, researching individuals or events covered by a collection, entering data into the collections management system, and creating inventories and finding aids. Smaller amounts of time may also be dedicated to reference, exhibit preparation, and social media outreach as determined by both need and intern interest.

    REQUIREMENTS

    • Knowledge of archival principles, theories, and best practices
    • Attention to detail and excellent organizational skills
    • Currently enrolled in a graduate level, degree granting program in Library Science and/or History
    • Strong communications skills
    • Ability to work independently

    PREFERRED

    • Experience working in an archives or library
    • 1st year student
    • Interest in medicine and/or history

    SCHEDULE
    Maximum of 19 hours a week (for 42 weeks or a total of 807 hours)
    Must be scheduled between Monday-Friday, 8:30a-4:30p

    PAY RATE
    $16.00 per hour

    TO APPLY
    Please submit a cover letter and resume to: Lucy Waldrop, Associate University Archivist.

Our Commitment to Diversity and Inclusion

Medical Center Library & Archives

Recognizing that diversity sparks creativity and enhances innovation, the Duke Medical Center Library & Archives is committed to advancing diversity, inclusion, and equity throughout our organization. We strive to establish a climate that welcomes and affirms the contributions of all our staff and the Duke community.

This is ongoing work: we commit our organization and ourselves to diversity, inclusion, and equity – values that make us a better, more effective library. Through continued dedication to these values, we seek to sustain a welcoming community that fosters inquiry, discovery, and innovation.

Duke University Community

Because diversity is essential to fulfilling the university’s mission, Duke is committed to building an inclusive and diverse university community. Every student, faculty, and staff member — whatever their race, gender, age, ethnicity, cultural heritage or nationality; religious or political beliefs; sexual orientation or gender identity; or socioeconomic, veteran or ability status — has the right to inclusion, respect, agency and voice in the Duke community. Further, all members of the University community have a responsibility to uphold these values and actively foster full participation in university life.

About the Medical Center Community

The Medical Center Library & Archives provides biomedical information for inquiry, discovery, and innovation. We are active partners in clinical, research, and educational initiatives within Duke Health. We collaborate with other libraries at Duke University and with our consortial partners in the Triangle Research Libraries Network. Our extensive electronic, print, and archival collections support the faculty, staff, and students from the School of Medicine, School of Nursing, and the Duke University Health System.

The 2020 US News & World Report ranked Duke's School of Medicine (#13) in Best Medical Schools: Research; School of Nursing DNP Program (#2); School of Nursing Master's Program (#2); Physician Assistant Programs (#1); and Physical Therapy Programs (#10). Duke University Hospital was #19 on the 2018–19 U.S. News Best Hospitals Honor Roll and was nationally ranked in 11 Adult Specialties and 9 Children's Specialties.

Duke University is located in the Research Triangle of North Carolina, an area rich in educational, cultural, and recreational opportunities. The Triangle, named for the three cities of Durham, Chapel Hill, and Raleigh, is the home of several institutions of higher education (The University of North Carolina at Chapel Hill, North Carolina State University, and North Carolina Central University) and the Research Triangle Park, internationally recognized as a center for cutting-edge research and development. The Blue Ridge Mountains and the Atlantic Coast beaches are also within an easy drive of the Piedmont.