POSITION: User Services Manager
DATE: Review of applications will begin on March 1, 2021
DEPARTMENT: Content and Discovery
REPORTS TO: Associate Director for Content and Discovery
The Medical Center Library & Archives is committed to building a diverse and inclusive workplace and strongly encourages applications from candidates of all races, genders, ages, ethnicities, cultural heritage or nationalities; religious or political beliefs; sexual orientations or gender identities; or socioeconomic, veteran or ability statuses.
Duke University Medical Center Library & Archives is seeking a dynamic and proactive User Services Manager to join our Content and Discovery team. This position will join a responsive, customer-service oriented library that provides specialized resources and services to further health sciences education, research, and clinical care at Duke Health. The library offers strong electronic resources, patron instruction, advanced consultation, and online and in-person help. We value diversity, collaboration, and creativity. We offer mentorship and opportunities for growth and leadership. We want you to shine and will set you up for success.
The User Services Manager serves as customer service and circulation lead in the Content and Discovery team of the Medical Center Library & Archives. This proactive and service-oriented role has primary responsibility for all patron interactions related to circulation of print materials, fines, reserves, and affiliate access. In addition, the User Services Manager supervises two staff members and student workers. The role is a key member of the Content and Discovery unit, works as a team to integrate technical and user services. As such, this role also contributes to e-resource troubleshooting and interlibrary loan. As a power user for the integrated library system (ILS), the User Services Manager coordinates across campus libraries on both policy and technical issues.
The statements above describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Education/Training: Bachelors degree or equivalent combination of relevant education and experience
Experience: Demonstrates in-depth knowledge and expertise in one or more areas of information resources and services such as acquisitions, circulation, collection maintenance, cataloging and metadata creation, digitization, preservation, information assistance and consultation, reference and/or instruction. Requires three years of library experience or advanced subject expertise to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; analytical skills, able to work independently and as a member of a team; high proficiency using computer based technology and ability to adapt to new technologies; demonstrated commitment to providing outstanding customer services.
Prior experience working in an academic research library; prior supervisory experience
If you are interested in this position, but uncertain that you have the right skills or experience, please contact Victor Gordon.
Review of applications will begin on March 1, 2021.
All applicants are encouraged to submit a cover letter of statement of interest in the application system.
Complete the online application on the Duke Human Resources Website for requisition ID#96328.
Medical Center Library & Archives
Recognizing that diversity sparks creativity and enhances innovation, the Duke Medical Center Library & Archives is committed to advancing diversity, inclusion, and equity throughout our organization. We strive to establish a climate that welcomes and affirms the contributions of all our staff and the Duke community.
This is ongoing work: we commit our organization and ourselves to diversity, inclusion, and equity – values that make us a better, more effective library. Through continued dedication to these values, we seek to sustain a welcoming community that fosters inquiry, discovery, and innovation.
Duke University Community
Because diversity is essential to fulfilling the university’s mission, Duke is committed to building an inclusive and diverse university community. Every student, faculty, and staff member — whatever their race, gender, age, ethnicity, cultural heritage or nationality; religious or political beliefs; sexual orientation or gender identity; or socioeconomic, veteran or ability status — has the right to inclusion, respect, agency and voice in the Duke community. Further, all members of the University community have a responsibility to uphold these values and actively foster full participation in university life.
The Medical Center Library & Archives provides biomedical information for inquiry, discovery, and innovation. We are active partners in clinical, research, and educational initiatives within Duke Health. We collaborate with other libraries at Duke University and with our consortial partners in the Triangle Research Libraries Network. Our extensive electronic, print, and archival collections support the faculty, staff, and students from the School of Medicine, School of Nursing, and the Duke University Health System.
The 2020 US News & World Report ranked Duke's School of Medicine (#13) in Best Medical Schools: Research; School of Nursing DNP Program (#2); School of Nursing Master's Program (#2); Physician Assistant Programs (#1); and Physical Therapy Programs (#10). Duke University Hospital was #19 on the 2018–19 U.S. News Best Hospitals Honor Roll and was nationally ranked in 11 Adult Specialties and 9 Children's Specialties.
Duke University is located in the Research Triangle of North Carolina, an area rich in educational, cultural, and recreational opportunities. The Triangle, named for the three cities of Durham, Chapel Hill, and Raleigh, is the home of several institutions of higher education (The University of North Carolina at Chapel Hill, North Carolina State University, and North Carolina Central University) and the Research Triangle Park, internationally recognized as a center for cutting-edge research and development. The Blue Ridge Mountains and the Atlantic Coast beaches are also within an easy drive of the Piedmont.