Please Note: These services were reinstated in May to fill routine article requests. Articles that are electronically available may be easier to retrieve whereas those from older or more obscure publications may be more difficult to acquire. We are not able to borrow any books at this time since most libraries have suspended book lending.
The Duke University Medical Center Library's Document Delivery/Interlibrary Loan Services are available to Duke Heath faculty, staff, and students. If you are too busy to scan materials or need items not available at Duke, this service can help you!
Problems with or questions about the system?
Contact Document Delivery/Interlibrary Loan at 919.660.1138 or send an e-mail to mcldd@mc.duke.edu.
Use your DHE Active Directory username and password to login to our system. This is usually the same as your Duke NetID username and password.
All Duke Health personnel should have a DHE Active Directory username and password for access to network resources, such as the Windows login, Patient Information Network, VPN, etc. No one but you will know your password which allows you to securely access information about your DD/ILL requests.
The first time you login you will be asked to provide personal information, such as name, address, email, and preferences. This information will be preserved so that you do not have to submit it with each new order. If your information or preferences change, you can login to make all the necessary adjustments.
Requests for journal articles, books, audiovisuals and other materials may only be submitted electronically through our Document Delivery/Interlibrary Loan System. Phone requests are limited to emergency patient care situations ONLY. Once you have connected to the system with your Duke NetID and password, you may choose the request type from the Main Menu.
Instructions for completing request forms:
You can track the status of your requests through the Web at any time and from any location.
How do I get my articles when they arrive?
How do I get Adobe Acrobat Reader?
If your computer tells you the requested file type is unknown and asks if you want to save the file to disk, then you need to install and configure Adobe Acrobat Reader software to view, download, and print articles. Adobe Acrobat Reader is available without charge from Adobe Systems, Inc.
Emergency patient care situations are treated with the highest priority and we will attempt to provide service within 2 hours for these urgent requests. Please submit your request (with a message in the notes field on the form) and then call 919.660.1138 to alert us.
| Role | Format Type | Owned By Duke | Cost |
| Duke Faculty, Staff, and Students | Books | No | Free |
| Duke Faculty, Staff, and Students | Articles and book chapters | Yes | Free |
| Duke Faculty and Staff | Articles and book chapters | No | $11/article |
| Duke Students from select programs • SOM MD Program • SON PhD and DNP Program • Physician Assistant Program • Doctor of Physical Therapy Program • Pathologists' Assistant Program | Articles and book chapters | No | Subsidized by schools See Details and Instructions |
| UHMS Members | Articles and book chapters | Yes | $8/article |
| External Libraries | Books, articles and book chapters | Yes | Contact us at mcldd@mc.duke.edu |
| Note: For rush requests, an additional $3 will apply. In some cases, additional fees may apply. We will contact you prior to procuring items above the posted fees. | |||
You can pay your invoice for Interlibrary Loans online at https://payments.mclibrary.duke.edu/ill using a credit card. Just enter the invoice number, payment amount, and billing information. This is a secure payment system which uses DukePay and meets all of Duke’s criteria for handling online credit card payments.
These requests may be processed over several days and the turnaround time may be longer.
You can use the Document Delivery/Interlibrary Loan System to track the status of your requests by simply signing into the system.
The username and password that you use to login to the DHE network are the same ones you use to login to our Document Delivery/Interlibrary Loan System. When you change your DHE password, you are changing the password you use to access the DD/ILL system too.
In the event that you forget your DHE password and need to change it, please contact the DHTS Help Desk at 919.684.2243. When that is accomplished, you will be able to login to our system again. The Library does not keep information about your password so we cannot tell you what your password is, change it, or reset it.