Document Delivery/Interlibrary Loan (DD/ILL) Services Request Articles & Books
The Duke University Medical Center Library's Document Delivery/Interlibrary Loan Services are available to Duke Health faculty, staff, and students. If you need items that are in storage or not available at Duke, this service can help you!
Highlights of this service
- Submit requests online through our Document Delivery/Interlibrary Loan System
- There is no charge to Duke borrowers for all article requests.
- If there are copyright or other fees associated with your article request, we will contact you.
- Includes journal articles and book chapters, from Duke and elsewhere, delivered to you as emailed PDF links. You will have 30 days to access the link(s) once you receive the email.
- 1 to 4 day turn-around for most requests. Larger requests may take longer than 4 days to fill.
- Please check if articles are available in Duke collections before making a request. Check tips for Finding Specific Journal Articles & Full Text or call 919.660.1138 for assistance.
Problems with or questions about the system?
Contact Document Delivery/Interlibrary Loan at 919.660.1138 or email mcldd@mc.duke.edu.
Who can use this service? | Log in | Make a request | Get materials | Urgent patient care | Cost | Pay online | Large requests | Track requests | Password help
Who can use this service?
The Medical Center Library's Document Delivery/Interlibrary Loan Service is available to Duke Health faculty, students, and staff and UHMS members. University patrons should make requests through their primary library at Duke. This service is not available to non-Duke research and academic collaborators.
How do I log into the service?
Use your DHE Active Directory username and password to log in to our system. This is usually the same as your Duke NetID username and password.
All Duke Health personnel should have a DHE Active Directory username and password for access to network resources, such as the Windows login, Patient Information Network, VPN, etc.
The first time you log in you will be asked to provide personal information, such as name, address, email, and preferences. This information will be preserved so that you do not have to submit it with each new order. If your information or preferences change, you can log in to make all the necessary adjustments.
How do I make a request?
Requests for journal articles, books, audiovisuals, and other materials may only be submitted electronically through our Document Delivery/Interlibrary Loan System. Phone requests are limited to emergency patient care situations only.
Instructions for completing request forms:
- Submit one form for each item requested
- Complete all required information
When and how will I get the materials?
- Requests are processed from 9am – 4pm, Monday through Friday
- Materials available on campus are usually retrieved within 72 hours
- Items located at off-campus libraries may take longer
- Journal articles or book chapters are delivered electronically as PDF links, usually within 72 hours
How do I get an urgent patient care request?
Emergency patient care situations are treated with the highest priority. Please submit your request (with a note in the request form) and then call 919.660.1138.
How much does the service cost?
| Role | Format Type | Cost |
|---|---|---|
| Duke Faculty, Staff, and Students | Articles, books, and book chapters | There is no charge to Duke borrowers for all article requests. If there are copyright or other fees associated with your article request, we will contact you. |
| UHMS Members | Articles and book chapters from Duke Medical Center Library collections | $8 per article $3 additional charge for rush requests |
| External Libraries | Articles, books, and book chapters from Duke Medical Center Library collections | See Duke Medical Center Library profiles on OCLC and DOCLINE. In some cases, additional fees may apply. We will contact you prior to procuring items above the posted fees. |
How do I pay online if not a Duke borrower?
You can pay your invoice for Interlibrary Loans online at https://payments.mclibrary.duke.edu/ill using a credit card.
Submitting a large number of requests (over 30) in one day?
These requests may be processed over several days and the turnaround time may be longer.
How do I track my requests?
You can track the status of your requests by signing into the system.
Forget your password or want to change it?
Your DHE network username and password are the same ones you use to access the DD/ILL system. If you forget your password, contact the DHTS Help Desk at 919.684.2243.