Duke Medical Center Library & Archives Blog
Tag: ZScaler

Having Trouble Accessing our Resources?
Posted On: Friday, June 30, 2023 - 16:42 by Beverly Murphy

ZScaler, an Internet and Web gateway security tool, has been implemented across Duke Health. Users have reported barriers when accessing Library resources due to this implementation. When using your Duke computer onsite or when using the Duke Health Network, it may appear that Duke does not have access to a resource to which we subscribe.

If you are having issues getting access to our resources, please try clearing your cache first. Otherwise, please submit a ticket to us via our Report an Access Issue Form. If this is an emergent need, please call 919.660.1100 and we will attempt to respond within 24 hours.

Categories: Alerts, Resource Outages

Tags: ZScaler

Have You Cleared Your Cache Lately?
Posted On: Thursday, March 23, 2023 - 10:43 by Beverly Murphy

Microsoft Edge

The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + F5 or follow these steps:

  1. Check “Browsing History,” “Cookies and Saved Website Data,” “Cached Data & Files,” and “Tabs I’ve set aside or recently closed”
  2. Click the Clear button

Chrome

The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + SHIFT + R  on Windows or Linux or CMD + SHIFT + R on a Mac or follow these steps:

  1. Check “Browsing History,” “Cookies and Other Site Data,” and “Cached images and files.”
  2. Click the Clear Data button

Firefox

The fastest way to clear your cache is to use…

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Categories: Resource Outages

Tags: ZScaler