Duke Medical Center Library & Archives Blog
Having Trouble Accessing our Resources?
Posted On: Friday, June 30, 2023 - 16:42 by Beverly Murphy
ZScaler, an Internet and Web gateway security tool, has been implemented across Duke Health. Users have reported barriers when accessing Library resources due to this implementation. When using your Duke computer onsite or when using the Duke Health Network, it may appear that Duke does not have access to a resource to which we subscribe.
If you are having issues getting access to our resources, please try clearing your cache first. Otherwise, please submit a ticket to us via our Report an Access Issue Form. If this is an emergent need, please call 919.660.1100 and we will attempt to respond within 24 hours.
Have You Cleared Your Cache Lately?
Posted On: Thursday, March 23, 2023 - 10:43 by Beverly Murphy
The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + F5 or follow these steps:
- Check “Browsing History,” “Cookies and Saved Website Data,” “Cached Data & Files,” and “Tabs I’ve set aside or recently closed”
- Click the Clear button
The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + SHIFT + R on Windows or Linux or CMD + SHIFT + R on a Mac or follow these steps:
- Check “Browsing History,” “Cookies and Other Site Data,” and “Cached images and files.”
- Click the Clear Data button
The fastest way to clear your cache is to use…MORE
Categories: Resource Outages