Duke Medical Center Library & Archives Blog
Tag: ZScaler

ZScaler and Use of Library Resources
Posted On: Friday, March 24, 2023 - 16:06 by Beverly Murphy

ZScaler, an Internet and Web gateway security tool, is being implemented across Duke Health. Users have reported barriers to accessing Library resources when ZScaler is running on their Duke computers. For example, it may appear that Duke does not have access to a resource to which we subscribe.

DHTS has implemented a strategy to allow access to Library resources while using ZScaler. However, if you are having issues getting access, please try clearing your cache first. Otherwise, please submit a ticket to us via our Report an Access Issue Form.

Categories: Alerts, Resource Outages

Tags: ZScaler

Have You Cleared Your Cache Lately?
Posted On: Thursday, March 23, 2023 - 10:43 by Beverly Murphy

Microsoft Edge

The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + F5 or follow these steps:

  1. Check “Browsing History,” “Cookies and Saved Website Data,” “Cached Data & Files,” and “Tabs I’ve set aside or recently closed”
  2. Click the Clear button

Chrome

The fastest way to clear your cache is to use the following keyboard shortcut: CTRL + SHIFT + R  on Windows or Linux or CMD + SHIFT + R on a Mac or follow these steps:

  1. Check “Browsing History,” “Cookies and Other Site Data,” and “Cached images and files.”
  2. Click the Clear Data button

Firefox

The fastest way to clear your cache is to use…

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Categories: Resource Outages

Tags: ZScaler