ZScaler, an Internet and Web gateway security tool, has been implemented across Duke Health. Users have reported barriers when accessing Library resources due to this implementation. When using your Duke computer onsite or when using the Duke Health Network, it may appear that Duke does not have access to a resource to which we subscribe.
If you are having issues getting access to our resources, please try clearing your cache first. Otherwise, please submit a ticket to us via our Report an Access Issue Form. If this is an emergent need, please call 919.660.1100 and we will attempt to respond within 24 hours.