Requesting Articles and Books

Requests for journal articles, books, audiovisuals and other materials may only be submitted electronically through our Document Delivery/Interlibrary Loan System. Phone requests are limited to emergency patient care situations ONLY. Once you have connected to the system with your DHE AD username and password, you may choose the request type from the ILL Main Menu.

Instructions for completing request forms:

• Submit one form for each item requested
• Complete all required information
• Check Rush if you want faster delivery (additional $3.00 fee)
• Not willing to pay a fee for an item NOT at Duke?  Choose that option for each request.

• All requests are processed from 8 am - 5pm, Monday through Friday.
• Materials available on campus are usually retrieved within 48 hours.
• Items located at off-campus libraries may take longer.
• Requested books and audiovisuals – you can pick these up at the Library’s Service Desk.
• Journal articles will be delivered electronically to you usually within 48 hours.

You can track the status of your requests through the Web at any time and from any location.

Rush service (additional $3.00 fee) is available for delivery within 24 hours (Limits may be placed on the number of rush requests).

Emergency patient care situations are treated with the highest priority, and services can usually be provided within 2 hours in these special situations.

These requests may be processed over several days and the turnaround time may be longer.

Articles will be delivered electronically to your desktop via an e-mail link. Books and other materials can be picked up at the Library.

How do I know if my computer can receive articles electronically?
If you can read the sample page, then your computer has the necessary software installed to work with your Web browser. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install and configure Adobe Acrobat Reader software to view, download, and print articles.

How do I get my articles when they arrive?

1. Logon to the Document Delivery/Interlibrary Loan system.
2. From the Main Menu, click the "Electronically Received Articles" link under the View option.
3. A list will be displayed containing all of the items that you have waiting to be viewed or downloaded.

How do I get Adobe Acrobat Reader?
Adobe Acrobat Reader is available without charge from Adobe Systems, Inc.

You can use Illiad to track the status of your requests, simply sign into the system.

Why don't I see all my older requests when I look at my request history?
From time to time we purge older records from the Document Delivery/ILL system. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

Use your DHE Active Directory username and password to login to our system.

All Duke Medicine personnel should have a DHE login for access to network resources, such as the Windows login, Patient Information Network, VPN, Browser, VirtualPIN, etc. No one but you will know your password, not even the Library staff, which allows you secure access to information about you and your DD/ILL requests.

The first time you login you will be asked to provide personal information, such as name, address, email, and preferences.

All the information you provide will be preserved, so that you do not have to submit it with each new order. And, if your information or preferences change, you can login to make all the necessary adjustments.

The username and password that you use to login to the DHE network are the same ones you use to login to our DD/ILL system. When you change your DHE password, you are changing the password you use to access the DD/ILL system too.

In the event that you forget your DHE password, please contact the DHTS Help Desk at 919.684.2243. They can help you change your DHE password. When that is accomplished, you will be able to login to our system again. The Library does not keep information about your password so we cannot tell you what your password is, change it, or reset it.

If you need immediate electronic access to an article, you may be able to purchase it directly from the publisher. However, the cost of these articles can run from a few dollars to $50 or more.

• Connect to PubMed and retrieve the article with the PMID (a unique identifier for each article in PubMed, usually found following a citation or abstract) or by using the Single Citation Matcher (which requires two or more pieces of information from the citation)
• If the article can be purchased directly from the publisher, a publisher's link will appear on the top right of the screen near the "Send to:" option. Links for publishers will not appear if you are accessing PubMed through the Library's link.
• Credit cards are required and fees vary by publisher, often ranging from $20 to $50 per article. Availability varies by publisher.
• The Library DOES NOT reimburse you for this cost.